MD Helicopters Demonstrates Continuous Improvement in the Delivery of Aftermarket Support and Exceptional Customer Experiences
Annual industry surveys highlight MDHI commitment to exceeding customer satisfaction in support of operators in vital utility, paramilitary and medevac markets
Mesa, Ariz., March 06, 2017
MD Helicopters, Inc. (MDHI) announces continued improvements to its Aftermarket programs, all with a laser-focus on providing exceptional Support and Customer Experiences. Continuing a momentum that began with the 2016 release of MyMD.aero, the company’s innovative customer support portal, MD Helicopters remains committed to reducing workload and increasing efficiencies for global MD helicopter operators.
Following the HAI Heli-Expo 2016 release of the MyMD.aero portal, MD operators reported a near immediate improvement in the quality of their Aftermarket and Customer Support interactions. Annual operator surveys published by leading industry publications like Rotorcraft Pro & Vertical Magazine reported advancements in MDHI rankings for Parts Availability, Overall Customer Satisfaction, Commitment to Product Improvement and Quality of Pilot and Maintenance Training in their 2016 Reports.
“We are thrilled our customers are reaping the benefits of the hard work and commitment the Aftermarket and Customer Support team has shown,” said Nick Nenadovic, Vice President, Aftermarket & Customer Support for MD Helicopters, Inc. “As evidenced through the voice of MDHI customers that rated us #1 in Overall Customer Satisfaction and #1 in Purchase and Resale Value, our efforts to deliver significant year over year improvements in parts availability, warranty fulfillment, ease of maintenance and overall customer service and satisfaction have been recognized and appreciated.”
Each year hundreds of helicopter owners, operators, pilots, mechanics, and crew members are surveyed. The primary goal of every survey – regardless of the survey sponsor – is to report the independently collected results as either a comparison OEMs against each other, or as a progress report of individual OEM performance as compared their previous year’s rating in each of the measured categories. With the 2017 OEM surveys upcoming, MD Helicopters anticipates this improvement trend to continue.
The Aftermarket & Customer Support team is committed to improving and continuing our pledge to deliver world class aftermarket and customer support programs and enhance the Customer experience.
To learn more about the MyMD.aero network and our commitment to delivering exceptional customer experiences, stop by the MDHI Booth, #9349, during HAI Heli-Expo at the Kay Bailey Hutchinson Convention Center, Dallas, TX, March 7-9, 2017.